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Personal Computer Diagnostics
version 10.40 A   (7 Dec 00)
» revision history

» Danish (sp16090.exe - 1.3 MB)
» Dutch (sp16092.exe - 1.3 MB)
» English (US) (sp16085.exe - 1.3 MB)
» Finnish (sp16091.exe - 1.3 MB)
» French (sp16086.exe - 1.3 MB)
» German (sp16087.exe - 1.3 MB)
» Italian (sp16088.exe - 1.3 MB)
» Norwegian (sp16093.exe - 1.3 MB)
» Portuguese (BR) (sp16094.exe - 1.3 MB)
» Spanish (sp16089.exe - 1.3 MB)
» Swedish (sp16095.exe - 1.3 MB)

This softpaq contains the files needed to create a bootable Compaq Personal Computer Diagnostics diskette, which will display information about the computer's hardware and test the computer to ensure it is operating properly.

PC Diagnostics is installed on the Diagnostics Partition for those systems which support it and have hard drives. It is shipped as a diskette or diskette image on other products.

A Compaq Personal Computer Diagnostics diskette contains programs that can perform the following tasks:

- INSPECT (display machine config)

NOTE: Setup from the startup menu is not present when the latest version of Personal Computer Diagnostics 10.40A (SP16085) is installed.

For older products Downgrading to Personal Computer Diagnostics, version 10.39A (SP12906), results in Setup being included and selectable from the startup menu. The diskette of this softpaq can be used to update PC Diagnostics on the Diagnostics Partition or to restore it if the Diagnostics Partition has been destroyed. PC Diagnostics can be run by pressing F10 during power-up or reboot when prompted in the lower right corner of the screen on some models or when the cursor jumps to the upper right corner of the screen on other models. It can also be run directly from this diskette.

software information


Removed keyboard testing on Presario EZ2100, ez2200, ez2207, ez2700.

Took out mouse testing for Deskpro EC Series C466, P500
Presario 1200, 1246, 1277, 1278, 1280, 1600, 1700 SMB Notebook Prosignia 150.

Removed serial testing for Presario 1700 units because they do not have a serial port.

Corrects intermittent buffer corruption error.

Corrects erroneous text on main menu after disclaimer message is displayed. Text that appeared was 'Auto' and 'ID' off to the right.

Changed access method for SMBIOS data now to parsing the ROM table. The old access method was through the PnP interface. This increased testing speed.

Corrects issues with surface analysis that support BIGMAP.

Prevent false failures during cable test on Deskpro EN SFF.

Display correct failure (fatal read or fatal write) during cable test in Disk.tm.

Removed diskette testing on some products.

No longer report erroneous "SCSI Over Temperature" while identifying SCSI devices in diags.

Corrects read test failures after S.M.A.R.T. test.

Date advancement issue is resolved.

Corrected format string for 1GHz support.

Removed check of diagnostics status byte in CMOS.

Corrected CMOS clock losing or gaining time during some tests.

Improved accuracies in device test time shown in diag log file.

Memory block count no longer scrolls off screen during test.

Updated the S.M.A.R.T. test to handle the new format for log page 2fh along with the old one.

If a drive size is zero we now report this as an error.

Removed Setup as a menu option on current products.

Corrects a Hang up that occurred on the AP250 in inspect while loading the netcard.tm.


Added Support for the following systems:
Presario 79xx, DeskPro En, 815 Deskpro En,
Armada 100s
Presario 1200
Deskpro workstation 300
Workstation 600
Presario 7plxxx, 7000z
Presario 747x, 748x
Presario 1800 (portable)
Presario 1900
Presario 5wvxxx
Ipaq 2.0

Improved the speed of the memory test in Automatic mode by removing redundant testing.

Automatic mode's default loop-count for memory test is now one instead of four.

Analysis indicated that with current memory technologies, errors will be found in the first pass if they exist, so four passes were no longer necessary.

Added large hard drive support (>30GB by supporting the keyword Giga)in the disk.tm.

Added Rambus model and cache entries so that the following Systems are able to run with/without cache enabled. Workstation SP750, Workstation AP550, Deskpro Workstation 300, Deskpro Workstation AP250.

Added Support for Integrated Smart Array Controller.

Added Support for Compaq 64-Bit/66-MHz Wide Ultra3 SCSI

Added support for 40X CRD-8401B.

Added support for 40X SC-140S.

Added support for 40X CRD-8402B.

Added support to correctly identify a new compaq DVD player.

Added ID for IDE/SCSI controller.


Personal Computer Diagnostics has several holes that will be fixed for 1041A which will be out before March.

Not all video cards have been ID'ed. So some machine may not have video testing.

Not all netcards have been ID'ed.

Presario 747X,748X fails CD-ROM test and Serial test
this is a problem with the diagnostic program and not with the product.

Use Diagnostics for Windows on these products.

Presario EZ2100, ez2200, ez2207, ez2700 fail CD-rom, Disk drive, and keyboard tests this is a diagnostics problem and the product works fine.
Use Diagnostics for Windows on these products.

On a Commercial Deskpro EC PC diagnostics will not test secondary drives.

some versions of the Presario 1700 series have a false
cpu error 108-02.



1. Download the SoftPaq to a directory on your hard drive. The file downloaded is a self-extracting executable with a filename based on the SoftPaq Number.

2. Execute the downloaded file and follow the on-screen instructions. Pressing "Space Bar" to confirm the unpacking of files creates a new directory folder in the download directory. The diskette image file, the image extraction tool, and the batch file to create the diskette are unpacked into this newly created directory.

3. After the Diagnostic diskette has been created, you may delete the self-extracting file downloaded in step one, as well as the directory folder and files created in step two.

4. Go to the system that you want to run PC Diagnostics on and power down the system.

5. Place the newly created Diagnostics diskette in Drive A:, and power up the system.

6. The system should then boot to Compaq PC Diagnostics.

systems supported

family models
Armada 7800 Family 6266/T/8000/D/0/1, 6266/T/8000/D/0/3, 6266/T/8000/D/M/1, 6300/T/8000/V/0/1, 6300/T/8000/V/0/3, 6300/T/8000/V/M/1, 6266/T/5000/D/0/1, 6266/T/5000/D/0/3, 6266/T/5000/D/M/1, 6400/T14/14.0/V/M/1, 6400/T14/14.0/V/M/3, 6400/T14/14.0/V/0/1, 6400/T14/14.0/V/0/3, 6366/T/14.0/V/M/1, 6366/T/14.0/V/0/1, 6366/T/14.0/V/M/3, 6366/T/14.0/V/0/3
Armada 7700 Family 7710, 7730, 7750, 7770, 7790, 7792
Armada 7400 Family 6266/T/4000/D/0/3, 6266/T/4000/D/0/1, 6300/T/6000/D/0/1, 6300/T/6000/D/0/3, 6300/T/6000/D/M/1, 6366/T14/10.0/V/M/3, 6366/T14/10.0/V/M/1, 6366/T/10.0/V/0/3, 6366/T/10.0/V/0/1, 6366/T14/10.0/V/0/3, 6366/T14/10.0/V/0/1, 6333/T/6.4/D/M/1, 6333/T/6.4/D/0/1, 6333/T/6.4/D/M/3, 6333/T/6.4/D/0/3, 6366/T/10.0/V/M/1, 6366/T/10.0/V/M/3
Armada 7300 Family 7330, 7350, 7360, 7370, 7380
Armada 6500 Family 6300/T/6400/D/0/1, 6300/T/6400/D/0/2, 6300/T/6400/D/0/3, 6300/T/6400/D/M/1, 6300/T/6400/D/M/2, 6300/T/6400/D/M/3, 6366/T/6400/V/M/1, 6366/T/6400/V/M/2, 6366/T/6400/V/M/3, 6366/T/6400/V/0/1, 6366/T/6400/V/0/2, 6366/T/6400/V/0/3
Armada 4200 Family 4210, 4220
Armada 4100 Family 4110, 4120, 4125, 4130, 4131, 4150, 4160
Armada 3500 Family 6266/T/4100/0/0/1, 6266/T/4100/0/0/2, 6266/T/4100/0/0/3, 6300/T/6400/0/0/1, 6300/T/6400/0/0/3, 6333/T/4000/0/0/1, 6333/T/4000/0/0/2, 6366/T/6400/0/0/1, 6366/T/6400/0/0/2, 6366/T/6400/0/0/3, 6333/T/4000/0/0/3
Armada 1750 Family 6333/T14/6000/D/M/1, 6333/T14/6000/D/M/2, 6333/T14/6000/D/M/3, 6333/T14/6000/D/0/1, 6333/T14/6000/D/0/2, 6333/T14/6000/D/0/3, 6333/T/4000/D/M/1, 6333/T/4000/D/M/2, 6333/T/4000/D/M/3, 6333/T/4000/D/0/1, 6333/T/4000/D/0/2, 6333/T/4000/D/0/3, 6366/T/4000/D/M/1, 6366/T/4000/D/M/2, 6366/T/4000/D/M/3, 6366/T/4000/D/0/1, 6366/T/4000/D/0/2, 6366/T/4000/D/0/3, 6400/T14/10.0/D/M/1, 6400/T14/10.0/D/M/2, 6400/T14/10.0/D/M/3, 6400/T14/10.0/D/0/1, 6400/T14/10.0/D/0/2, 6400/T14/10.0/D/0/3, 6300/T/4000/D/M/1, 6300/T/4000/D/M/2, 6300/T/4000/D/M/3, 6300/T/4000/D/0/1, 6300/T/4000/D/0/2, 6300/T/4000/D/0/3, 6333/T/6400/D/M/1, 6333/T/6400/D/M/2, 6333/T/6400/D/M/3, 6333/T/6400/D/0/1, 6333/T/6400/D/0/2, 6333/T/6400/D/0/3, 6366/T/6400/D/M/1, 6366/T/6400/D/M/2, 6366/T/6400/D/M/3, 6366/T/6400/D/0/1, 6366/T/6400/D/0/2, 6366/T/6400/D/0/3
Armada 1700 Family 6233/S/3200/D/M/1, 6233/S/3200/D/M/2, 6233/S/3200/D/M/3, 6233/T/3200/D/0/1, 6233/T/3200/D/0/2, 6233/T/3200/D/0/3, 6233/T/4000/D/0/1, 6233/T/4000/D/0/2, 6233/T/4000/D/M/1, 6233/T/4000/D/M/2, 6266/T/4000/D/0/1, 6266/T/4000/D/M/1, 6300/T/5000/D/0/1, 6300/T/5000/D/0/2, 6300/T/5000/D/0/3, 6300/T/5000/D/M/1, 6300/T/5000/D/M/2, 6300/T/5000/D/M/3
Armada 1500c Family C400/T/4000/D/0/3, C400/T/4000/D/0/2, C400/T/4000/D/0/1, C400/T/4000/D/M/3, C400/T/4000/D/M/2, C400/T/4000/D/M/1, C400/S/4000/D/M/1, C400/S/4000/D/M/2, C400/S/4000/D/M/3, C400/S/4000/D/0/1, C400/S/4000/D/0/2, C400/S/4000/D/0/3, C366/S/4000/D/0/2, C366/S/4000/D/0/3, C366/T/4000/D/0/1, C366/T/4000/D/0/2, C366/T/4000/D/0/3, C366/T/4000/D/M/1, C366/T/4000/D/M/2, C366/T/4000/D/M/3, C266/S/4000/D/0/1, C266/S/4000/D/0/2, C266/S/4000/D/0/3, C266/S/4000/D/M/1, C266/S/4000/D/M/2, C266/S/4000/D/M/3, C300/T/4000/D/0/1, C300/T/4000/D/0/2, C300/T/4000/D/0/3, C300/T/4000/D/M/1, C300/T/4000/D/M/2, C300/T/4000/D/M/3, C366/S/4000/D/M/1, C366/S/4000/D/M/2, C366/S/4000/D/M/3, C366/S/4000/D/0/1
Armada 1500 Family 1505, 1574, 1510, 1520, 1530, 1535, 1540, 1550, 1560, 1570, 1571, 1572, 1573, 1580, 1585, 1590, 1592, 1594, 1595, 1597, 1598, 1575
Armada 1100 Family 1110, 1120, 1125, 1130, 1135
Armada SB Family 5233/S/2100/D/0/1, 5233/S/3200/D/M/2, 6233/T/3200/D/0/1, 6233/T/3200/D/M/2, 5200/32/3.2/D, 5200/32/3.2/DM, 5233/32/4.0/DMT, 5233/32/4.0/DT
Armada 100S All Models
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